Services: Resort Activity Concepts

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When customers think about where they'd like to vacation, they look for their best experience or to their family and friend's experiences. And the key distinguishing factor between different businesses in the same market segment is Customer Service. Period.

UNIQUE EVENTS RESORT ACTIVITY CONCEPTS specializes in Turnkey solutions for Human Resource Development and Leisure Analysis and provides your hotel or resort with a proven formula for success.

Our experience on the international market also enables our team to understand, assimilate, and integrate into the political, economical, and cultural environments in which your business operates.

RESORT ACTIVITY CONCEPTS can customize Guest Activity Programs or an All Inclusive format to meet and exceed your customer service objectives. A comprehensive selection of entertainment, sports, and social activity programs can be designed to improve your corporate profile along with the professional caliber of your human resources. These programs will focus on the demographics of existing clientele and/or target new markets based on the immediate and future financial interests and revitalization objectives of your hotel or resort.

RESORT ACTIVITY CONCEPTS is committed to achieving and maintaining quality standards for today's vacation destination market by integrating the use of training, organizational development, and career development to improve individual, group, and organizational productivity and effectiveness along with providing analysis & training in the following areas:

HUMAN RESOURCE DEVELOPMENT GUEST ACTIVITIES
- CUSTOMER SERVICE
- PERSONNEL & SERVICE ASSESSMENT
- INTERPERSONAL RELATIONS
- TEAM FORMATION & TRAINING
- COMMUNICATION SKILLS
- LEADERSHIP DEVELOPMENT
- CUSTOMER RELATIONS		 - SOCIAL ACTIVITIES
- WEEKLY PROGRAM DEVELOPMENT
- ENTERTAINMENT PROGRAMS
- SPORTS & FITNESS PROGRAMS
- CHILDREN' PROGRAMS
- WORKSHOPS
- RAIN PROGRAMS
   
RISK MANAGEMENT CORPORATE & SPECIAL EVENTS
- INTEGRATED CRISIS MANAGEMENT
- INVENTORY ASSESSMENT
- LOSS PREVENTION
- SAFETY AUDITS
- EMERGENCY PREPAREDNESS
- FIRST AID TRAINING
- RISK ASSESSMENT		 - ALL INCLUSIVE CONVERSION
- INCENTIVE PROGRAMS
- CULTURAL EVENTS
- PRE-OPENING SUPPORT
- GRAND OPENINGS
- EVENT PLANNING & MANAGEMENT
- DESTINATION DEVELOPMENT
- WEB SITE & DATA BASE DESIGN
   
   

Unque Events offers the professional expertise necessary to achieve and maintain a competitive edge and we are committed to creating innovative programs designed exclusively for the Tourism Destination Markets.

Why Choose Us

1

35 YEARS OF EXPERIENCE
From Los Angeles, California to Mid Western Canada and in Vancouver, British Columbia, our "Creative Director", Brian Twerdun, has provided "event production" services to a diverse range of clients with a wide range of requirements.

2

TURNKEY SERVICES
We will create the design of your event, provide on-site management as well as contracting and the coordination all of the necessary suppliers.

3

QUALITY DECOR INVENTORY
From centerpieces to facades, from elegant to rustic, murals to statues. We maintain a huge selection of unique props and set pieces to make your event successful and memorable!

4

AFFORDABLE PRICES
Unique Events offers a range of services and decor rentals and sales to accommodate all budgets!

Resort Activity Concepts provides Service Quality Assessment and Evaluation Programs (SQAE) for the hospitality industry. Specializing in the vacation destination market, our programs are structured to observe how employees perform against set corporate standards and are designed to measure the quality levels of your facility's guest product, programs, and services.

Quality assessment is the first step in order to build a foundation of customer loyalty. And to achieve positive "Word of Mouth", it is imperative that your customers be served by a friendly, attentive staff, in a clean and safe environment. You want your staff to be knowledgeable about your programs, products, and services, and be able to "suggestive sell" appropriate add-ons (such as excursions and boutique sales) and enthusiastically promote daily activities and events.

Our embedded clandestine approach, combined with direct casual contact with your guests who have had recent exposure to your employees, programs, products, and services, provides a conduit for additional critical data: With our program you will know exactly how your customers perceive the programs and services you offer.

We visit client locations as either regular tourists or as an employee, evaluating the operation both from the customer's perspective and the employee's. We rate the experience against predetermined criteria and the information is processed into a usable format for the company:

- Our SQAE Programs are credible for both corporate level summaries and front-line employees 
- Our results serve as a valuable tool for measuring sales and service performance
- Our results can be used as a method for improvement in the form of a training aid for managers and employees

The loss of a "repeat customer" is a direct result of an attitude of indifference or rudeness by an employee along with providing substandard products and activity programs.

When a guest thinks about a particularly great (or terrible) vacation experience , it almost inevitably had to do with how much fun they had and how well (or poorly) they were treated.

Hotels an Resorts that utilize SQAE Programs give improved, noticeably better Customer Service.

Your business will receive measurable data to provide feedback and motivation for your operation. You can objectively compare different locations, shifts, and employees using the same standards. The areas that are surveyed are customized to your specific goals and employee training programs. Areas of evaluation are specifically designed to coach employees for improved performance and to meet your corporate standards. Consistent analysis provides a basis for a standardized bonus system or discretionary incentives along with providing information to reward areas that exceed quality standards and identify where improvement may be needed. These areas include:

  1. - Salesmanship
  2. - Product and Service Knowledge
  3. - Facility Appearance
  4. - Punctuality
  5. - Employee Appearance
  6. - Security/Cash Procedures
  7. - Hospitality
  8. - Product Quality
  9. - Promotions/Marketing Materials
  10. - Inventory Control and maintenance
  11. - Risk Management

With the SQAE information we provide you, management is then ready to:

  • - Measure it
  • - Track it
  • - Review it
  • - Take action


Resort Activity Concepts recommends a Service Quality Assessment and Evaluation to establish your customer service objectives prior to revitalizing your corporate brand. 

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